Frequently Asked Questions
Everything you need to know about shopping at KPOP MARKET
Are the albums and merchandise official?
Yes, all our products are 100% official and sourced directly from authorized distributors in South Korea. All album sales are reflected on the Hanteo and Gaon charts.
How long does international shipping take?
Standard international shipping typically takes 7 to 14 business days. Please note that processing times may vary during major comeback periods or holiday seasons.
Will my album arrive safely?
We take extra care in packaging, using high-quality bubble wrap and sturdy cardboard boxes to ensure your albums and lightsticks arrive in pristine condition without corner damage.
What is your return policy for damaged items?
We accept returns for defective or damaged items within 15 days of delivery. To process a claim, please provide an unboxing video showing the shipping label and the damage clearly.
Are customs duties and taxes included in the price?
No, our prices do not include import taxes or customs fees. Customers are responsible for any additional charges imposed by their local customs office upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay for a secure checkout experience.